Working at Sheraton Court
Warren Road, Hartlepool, TS24 9HA
Operated by HC-One No.2 Limited
80 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Strong training, engaging activities and good safety, although no registered manager in post."
Safety & Risk
8/10
✓
Staff safeguarded people from abuse. Risks to individuals and the environment were well managed. The provider learned from accidents and incidents. Medicines were safely managed. Regular medicine checks and audits were carried out.
Staff Culture
6/10
✓
Staff enjoyed working in the home and were passionate about their roles. One staff member said, 'I absolutely love my job and the residents. I've been really supported from the day I started... [acting manager] is very approachable and supportive.'
Staffing Levels
6/10
✓
There were enough staff to safely meet people's needs. Relatives told us, 'When I visit, I always feel there are enough staff and if we need them, they are available.'
Training & Dev
8/10
✓
Per 2018 comprehensive inspection: Staff were supported with comprehensive training including specialist training, NVQ mentoring, dementia and end of life care, champions programme, monthly supervisions and annual appraisals.
Management
2/10
✕
At the time of our inspection there was not a registered manager in post. The provider was recruiting a new manager and were interviewing on the day of inspection.
Programmes
8/10
✓
Per 2018 comprehensive inspection: Dedicated activity coordinator ran 'Three Wishes Project', themed days, intergenerational school links, community trips, petting animals, woodwork classes with volunteer, external visitors.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews