Last updated: 10 February 2026
"Strong leadership creates a supportive culture with stable staffing and good safety, but basic training and limited activities hold it back."
People were kept safe from harm because staff understood how to protect them from abuse and the service worked well with other agencies to do so. The service managed incidents affecting people's safety well.
Staff felt supported by the registered manager which supported a positive, person-centred culture. The home had a domestic and 'family' feel.
There was a stable team of experienced staff. People were well cared for because the numbers and skills of staff matched the needs of people using the service.
Staff had completed training on how to recognise and report abuse and knew how to apply it. Staff had been trained to manage medicines safely.
The registered manager had instilled a culture of care in which staff valued and promoted people's individuality. They worked directly with people and led by example. Staff felt supported by the registered manager.
Staff supported people to follow their interests in the home and in the community. People were supported to be active members of their community.
Only standard mandatory training, no specialist courses or funded qualifications.
Staff had completed training on how to recognise and report abuse and knew how to apply it. Staff had been trained to manage medicines safely.
No activities coordinator or special programmes, just basic support for interests and community outings.
Staff supported people to follow their interests in the home and in the community. People were supported to be active members of their community.
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