Working at Shenstone House
Shenstone, Kidderminster, DY10 4DH
Operated by Golden Nest Carehomes Limited
25 bedsResidential homes
Workplace Score
6.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.6/10
Key Finding
"Strong visible leadership and safety practices support a valued team, but no activities programme and adequate staffing hold it back."
Safety & Risk
8/10
✓
2021 targeted IPC inspection: Assured provider using PPE effectively, accessing testing for staff and people, promoting safety through premises hygiene and layout, up to date infection policy.
Staff Culture
7/10
✓
Per 2018 comprehensive inspection: Staff said they all worked as a team, felt supported, valued, and the registered manager was approachable.
Staffing Levels
6/10
✓
Per 2018 comprehensive inspection: People felt there were enough staff on duty to meet their needs in a timely way; staff felt the numbers were sufficient with a good skill mix.
Training & Dev
6/10
✓
Per 2018 comprehensive inspection: Staff had received appropriate training such as moving and handling, food hygiene, infection control; new staff completing Care Certificate and encouraged for NVQ.
Management
8/10
✓
Per 2018 comprehensive inspection: The registered manager was visible within the home, spent their time supporting people, listening to them and working alongside their staff, and encouraged staff to develop their skills.
Programmes
3/10
✕
Per 2018 comprehensive inspection: People supported to maintain hobbies such as watching TV, going for walks with family or staff, and chatting.
Points to consider
No activities programme or coordinator, so the role is mostly routine personal care and basic chats.
People were supported and encouraged to maintain their hobbies and interests. Per 2018 comprehensive inspection.
Staffing is adequate but nothing special, just enough to meet basic needs with no details on stable long-serving team.
There were enough staff on duty to keep them safe and meet their needs. Staff felt the numbers of staff on duty were sufficient. Per 2018 comprehensive inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: September 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews