Last updated: 9 February 2026
"Staff feel well supported by approachable management and enjoy the positive culture, but no activities programme and medicine record gaps are concerns."
Medicines were administered safely... but staff were not always recording a code to explain why a medicine had not been given.
Staff told us they enjoyed working at this service. Regular staff meetings meant staff could make suggestions about how the service could be improved. Staff told us their views were always listened to.
we observed there was consistently enough staff on duty to meet people's needs and promote their well-being.
Staff told us, 'The training we get is really good. When we're due to do updates, managers let us know by e-mail and book us on so we're always kept up to date.'
Staff told us they felt very well supported by the registered manager. She is approachable and listens.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
Only standard mandatory training and induction, no specialist courses or funded qualifications.
Staff had completed a full induction. The induction included classroom training covering all mandatory training for example, health and safety, fire, first aid, food safety and safeguarding adults.
Some gaps in medication records, staff not always noting codes for why a medicine was not given.
staff were not always recording a code to explain why a medicine had not been given. Also, this had not been identified during the medicine audit.
AI Generated
Last inspected: February 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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