Last updated: 10 February 2026
"Compassionate leadership, supportive staff culture and strong training, although staff turnover causes inconsistency and activities lack a dedicated coordinator."
The provider had a proactive and positive culture of safety, based on openness and honesty... Staff managed medicines well... audits to make sure that procedures were followed.
Staff without exception told us they felt supported... “[registered manager] have been there for me... The best place I’ve ever worked.”
There were sufficient staff to meet people’s needs... there had been a change in staff... some inconsistency at times as a result.
A training matrix showed staff had completed training in relevant areas... We offer NVQ diploma level 2 or 3 offered after probation... regular supervision.
Relatives described the registered manager as approachable, compassionate, and deeply knowledgeable... “[registered manager] needs ten stars out of five, they are amazing, wonderful and kind.”
people go swimming, cinema, ice skating, trampolining, walking and theatre... mini golf... underground boat journey... delivering the local ‘Ravenshead Newsletter.’
Staffing is adequate with enough people for 1 to 1 support, but staff turnover has led to some inconsistency in the team.
there had been a change in staff and though relatives felt like this was well managed they commented that there had been some inconsistency at times as a result.
No dedicated activities coordinator or named specialist programmes, so the role mixes personal care with community outings but lacks structured creative enrichment.
Activities and outings were seen as enriching and tailored to individual needs... people go swimming, cinema, ice skating, trampolining, walking and theatre.
AI Generated
Last inspected: October 2025
Management Quality
Well-led: Good
Direct feedback from current and former employees

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