Working at Shaws Wood Residential Care Home

Some staff reported a positive open culture where they felt empowered to raise any concerns or make suggestions. Other staff told us, they did not feel empowered to raise concerns and said they did not always feel listened to.

Staff told us there were occasions when the service runs with less staff. Comments included, “I feel weekends are really understaffed. The residents’ needs are not being met and it’s not working”

The training records showed that staff had not completed additional training to meet people’s assessed needs, such as epilepsy. Only 1 staff member had completed sepsis awareness training, 3 staff had completed catheter care training, and 4 staff had completed Parkinson’s training.

Audit systems were in place. The audits were not always robust enough to highlight and manage shortfalls and areas for improvement in the service.

The activities schedule on display showed various events. These included snakes and ladders, dominoes, art club, fitness, chats, hand massages, quizzes, bingo, church services, music, a strawberry cream tea, movie afternoon, ping pong, and a visiting reptile zoo.