Working at Shawford Springs Care Home

The provider had a proactive and positive culture of safety, based on openness and honesty. Staff listened to concerns about safety and investigated and reported safety events. Lessons were learnt.

Staff told us there was an open culture; they said they felt valued and respected and were encouraged and supported to develop professionally.

The staff rota showed that staffing levels were maintained. Overall, people using the service told us they felt there were enough staff on duty.

Staff told us additional training was available such as for senior care staff roles, NVQ qualifications and the provider’s ‘champion’ roles. Training was also provided by external health professionals.

Staff told us the management team are really good: supportive. In other jobs it was a bit daunting going to the manager but here I feel at ease.

There is a great activities programme... trips to the local cathedral... canal boat trip... gardening club... quizzes, entertainment, art club, Scrabble.