Working at Shawcross Care Home

Not enough staff during the day and weekends so you're always rushing between rooms and some residents need two carers at once.

Relatives told us they felt there could be more staff, for example a relative said, “There are not enough staff during the day and at weekends. Because residents tend to like staying in their rooms, the staff are going from one room to another all the time and sometimes residents need two staff to support them at a time.”

Safeguarding concerns and DoLS paperwork not handled properly or reported to regulators on time, putting you at risk of missing serious issues.

The provider had not notified CQC, as required, about all the safeguarding incidents which were noted on their electronic safeguarding log sheet. The provider’s DoLS tracker was incomplete and not effectively maintained.

Leaders missed big problems like poor oversight of accidents, incidents and staff records so issues drag on without quick fixes.

The provider did not always have effective oversight of accidents and incidents. The registered manager did not maintain effective oversight system in key areas including no incident log and low staff appraisal compliance.