Working at Shaw Red Hill Care Centre

Accidents and incidents involving people who use the service were analysed by the management team to stop things from happening again.

Staff shortages and staff absence were covered through, amongst other things, the use of consistent agency staff.

Following induction, staff participated in a rolling programme of training, which reflected the needs of the people living at the home.

People had access to a range of leisure activities, developed around their known interests and preferences. This included seasonal events and celebrations, fun exercise classes, pamper sessions, bingo and visiting entertainers.