Last updated: 9 February 2026
"Supportive management and strong safety practices foster a friendly atmosphere, but staffing gets tight if someone calls in sick."
We were assured that the provider was preventing visitors from catching and spreading infections; using PPE effectively and safely; making sure infection outbreaks can be effectively prevented or managed. Staff understood... safeguarding... knew how to report concerns. (Per 2022 targeted and 2019 inspections)
There was a friendly and welcoming atmosphere at the service. Staff were very positive about improvements noted within the service and were supportive of their registered manager. (Per 2019 comprehensive inspection)
Staff felt the numbers for staffing levels were appropriate as long as staff did not have any staff sickness that effected the levels. Contingency plans were in place... including arrangements for block booking agency staff. (Per 2019 and 2022 inspections)
Training included a varied range of topics such as moving and handling, dementia care and to meet the needs of people within the service including clinical areas of need. Staff received regular supervision. (Per 2019 comprehensive inspection)
Staff told us they received good support from the registered manager. They were very complimentary about their manager and told us she was approachable, always listened to them and was always accessible. (Per 2019 comprehensive inspection)
We saw a lot of evidence of a wide variety of meaningful activities such as, trips out; playing games such as dominos; hairdressing/manicures; 'crafter noon' sessions making crafts; the 'chatter & natter club'; oomph with light exercise classes. (Per 2019 comprehensive inspection)
Staff numbers are enough most days but get tight if someone calls in sick, and they plan to use agency staff as backup.
Staff felt the numbers for staffing levels were appropriate as long as staff did not have any staff sickness that effected the levels. Contingency plans were in place... including arrangements for block booking agency staff. (Per 2019 and 2022 inspections)
Training covers basics like moving people and dementia care with regular check-ins, but no specialist courses or funded qualifications.
Training included a varied range of topics such as moving and handling, dementia care... Staff received regular supervision. (Per 2019 comprehensive inspection)
Varied activities like crafts, games, baking and outings keep things interesting, but no specialist therapy programmes or innovative approaches.
We saw a lot of evidence of a wide variety of meaningful activities such as, trips out; playing games... 'crafter noon'... 'Grub Club' in the dining room. They were having fun baking. (Per 2019 comprehensive inspection)
AI Generated
Last inspected: March 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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