Working at Shannon Court
Shannon Court Road, Hindhead, GU26 6DA
Operated by The Royal Masonic Benevolent Institution Care Company
53 bedsResidential homes
Workplace Score
6.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.3/10
Key Finding
"Hands-on leadership and a supportive culture for staff, although staffing gets stretched at lunchtimes and risk assessments lack detail."
Safety & Risk
6/10
✓
Most risks to people's health and wellbeing had been assessed... However, these lacked the detail required to provide staff with sufficient guidance as to how the risks posed should be mitigated
Staff Culture
7/10
✓
People were supported by a staff team who felt valued and supported... 'We have good team leaders and management. They do not only care about the wellbeing of the residents, they look after the staff too'
Staffing Levels
5/10
!
People’s comments about staffing levels were mixed... we observed 2 occasions whereby a member of staff was concurrently supporting 2 people to eat their lunchtime meal
Training & Dev
6/10
✓
Staff received an induction, mandatory and specialist training, and regular supervision
Management
8/10
✓
Staff spoke positively about the leadership... 'hands on' stating, 'There are no jobs they wouldn't do. Sometimes they collect the plates and takes them to the kitchen'
Programmes
6/10
✓
Shannon Court was selected by the local Integrated Care Board [ICB] to take part within the Reminiscence Interactive Therapeutic Activities [RITA] pilot. The service was also part of the Admiral Nurse Project
Points to consider
Staff numbers are okay most days but get stretched at lunch so carers sometimes have to help two people eat meals at the same time
we observed 2 occasions whereby a member of staff was concurrently supporting 2 people to eat their lunchtime meal rather than providing individualised support
Risk assessments cover most things but lack enough detail on behaviours or catheters to fully guide staff on keeping people safe
these lacked the detail required to provide staff with sufficient guidance as to how the risks posed should be mitigated. This referred specifically to incidents when people could become anxious, distressed... and where people had a catheter fitted
Only standard training and supervisions with some specialist topics but no funded qualifications or career development mentioned
Staff received mandatory and specialist training which was appropriate and relevant to their role, and this was completed in a timely manner. Staff had received formal supervision
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: March 2025
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews