Last updated: 9 February 2026
"Strong teamwork where staff feel valued and a good range of activities, but serious safety failings in safeguarding and gaps in key training hold it back."
Safeguarding Score:1 'The provider did not share concerns quickly and appropriately. We found significant shortfalls in the providers safeguarding processes.'
Staff said they felt able to speak up... 'Teamwork is key. Everyone works together and the [management team] ask for our opinion.'
People’s relatives said, 'Sometimes there’s not a member of staff in the lounge... Sometimes there’s agency staff working there and I don’t think [agency staff] always know enough about my relative.'
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as dysphagia, epilepsy and tissue viability.
Governance, management and sustainability Score:1 'The provider failed to operate effective systems and processes to assess, monitor and improve the quality and safety of the service'
There was a range of activities available... This included armchair exercises, entertainers such as singers and magicians, and animal therapy.
Big safety problems like not reporting safeguarding concerns to the local authority and poor medication records with missing signatures and wrong storage.
We reviewed accidents and incident analysis records... and found leaders consistently failed to share relevant information of concern where legally required with the local authority safeguarding teams... We saw 15 missing signatures on people’s medicine administration records.
Staff missing training in key areas like managing swallowing issues, epilepsy, and preventing skin damage.
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as dysphagia, epilepsy and tissue viability.
Sometimes not enough staff around and agency workers who don't know residents well enough.
People gave mixed feedback about staffing levels... 'Sometimes it seems to me that there are not enough staff around'... 'Sometimes there’s agency staff working there and I don’t think [agency staff] always know enough about my relative.'
AI Generated
Last inspected: April 2025
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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