Working at Shangri-La Residential Home
17 Milvil Road, Lee On The Solent, PO13 9LU
Operated by Shangri-La Care Services Limited
25 bedsResidential homes
Workplace Score
4.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.0/10
Key Finding
"Strong teamwork where staff feel valued and a good range of activities, but serious safety failings in safeguarding and gaps in key training hold it back."
Safety & Risk
2/10
✕
Safeguarding Score:1 'The provider did not share concerns quickly and appropriately. We found significant shortfalls in the providers safeguarding processes.'
Staff Culture
6/10
✓
Staff said they felt able to speak up... 'Teamwork is key. Everyone works together and the [management team] ask for our opinion.'
Staffing Levels
4/10
!
People’s relatives said, 'Sometimes there’s not a member of staff in the lounge... Sometimes there’s agency staff working there and I don’t think [agency staff] always know enough about my relative.'
Training & Dev
3/10
✕
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as dysphagia, epilepsy and tissue viability.
Management
3/10
✕
Governance, management and sustainability Score:1 'The provider failed to operate effective systems and processes to assess, monitor and improve the quality and safety of the service'
Programmes
5/10
!
There was a range of activities available... This included armchair exercises, entertainers such as singers and magicians, and animal therapy.
Points to consider
Big safety problems like not reporting safeguarding concerns to the local authority and poor medication records with missing signatures and wrong storage.
We reviewed accidents and incident analysis records... and found leaders consistently failed to share relevant information of concern where legally required with the local authority safeguarding teams... We saw 15 missing signatures on people’s medicine administration records.
Staff missing training in key areas like managing swallowing issues, epilepsy, and preventing skin damage.
The provider’s training records reflected gaps where some staff had not completed training in key areas, such as dysphagia, epilepsy and tissue viability.
Sometimes not enough staff around and agency workers who don't know residents well enough.
People gave mixed feedback about staffing levels... 'Sometimes it seems to me that there are not enough staff around'... 'Sometimes there’s agency staff working there and I don’t think [agency staff] always know enough about my relative.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: April 2025
Requires improvement
Safe
!
Requires improvement
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews