Working at Shandon House
3 Mill Road, Eastbourne, BN21 2LY
Operated by CEL Care Services Limited
25 bedsResidential homes
Workplace Score
5.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.2/10
Key Finding
"Staff feel well supported with good teamwork and training, but weak governance around accident analysis and recruitment checks hold it back."
Safety & Risk
5/10
!
Staff demonstrated a good knowledge of safeguarding... Medicines were administered safely... however, accident and incidents lacked details and action plans... We found one incident which had not been appropriately recorded... or reported to CQC.
Staff Culture
6/10
✓
Staff spoke positively about working at Shandon House. They told us that they felt well supported by the registered managers and that the team worked well together. Comments included, “Yes no problems with staff, everyone helps each other, we have good teamwork.”
Staffing Levels
5/10
!
Staff rotas did not always indicate leadership available each shift... Recruitment processes were in place; however, these were not always robust. For example, staff who had returned to work... did not all have 2 independent references.
Training & Dev
6/10
✓
Mandatory training had been completed by staff which included: First aid, moving and handling, safeguarding... Staff had the opportunity to complete further training if they wished and 2 staff were also completing their level 5 management.
Management
4/10
!
Governance and oversight by the registered managers needed to improve and was not robust across all areas, accident and incidents were not routinely analysed.
Programmes
5/10
!
People spoke positively about the atmosphere in the home and were complimentary about the activities available... I can do exercise, games and tried crochet... We saw people... doing a quiz in the lounge.
Points to consider
Managers aren't fully analysing accident records, so the team misses chances to learn and improve.
Accident and incidents were not being robustly analysed by the registered managers, meaning that learning opportunities could be missed.
Recruitment checks aren't always thorough, like missing independent references for returning staff.
staff who had returned to work at Shandon having previously left did not all have 2 independent references and the provider had completed one themselves.
Accident records lack details and weren't always analysed or reported properly.
accident and incidents lacked details and action plans to aid learning and prevention of reoccurrence... We found one incident which had not been appropriately recorded in the persons daily care records or reported to CQC.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews