Working at Shandon

Peoples medicines were administered, stored and recorded safely. Records and medicines audits demonstrated people's medicines were administered in line with their prescriptions. Staff administering medicines were competent to do so.

Staff told us they enjoyed their roles, and this was evident from observing the way they supported people. A staff member told us, 'It's a relaxed and settled environment. We don't need to be seen to be doing something (tasks), we can spend time with people which is the most important thing.'

Staff told us they had time to support people without rushing them. A staff member told us, 'We have enough staff to do everything and share tasks and spend time with residents. It's not rushed or fast paced, just calm which is what they want.'

Staff felt listened to and valued in their roles. A staff member told us, 'I am 110 percent valued, they listen to me when I say things and if we need anything it will be there straight away.'