Working at Shamrock House

Risks to people's health, safety and wellbeing had been assessed and staff understood how to help keep people safe. Medicines were managed and administered safely, with regular checks completed.

Staff described a positive culture within the service. They told us the registered manager was approachable and that they could speak to her in confidence. People and staff told us they felt listened to.

Staff told us they benefitted from a small, committed team who worked closely together... One staff member said, 'Staffing levels are okay, we have plenty of time to spend with people.'

The provider had invested in their staff team by providing training, competency checks, appraisals and supervision.