Working at Shalom
1 Pen Close, Marlborough, SN8 2JD
Operated by Milestones Trust
4 bedsResidential homes
Workplace Score
6.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.2/10
Key Finding
"Approachability of the manager and positive staff culture stand out, but limited activities and programmes without structure hold it back."
Safety & Risk
6/10
✓
The provider had a proactive and positive culture of safety, based on openness and honesty. However, the provider did not always detect and control potential risks in the care environment.
Staff Culture
7/10
✓
Staff felt confident that they could safely raise issues with leaders and felt confident that they would be listened to. Staff had regular supervisors and team meetings where issues could be safely raised.
Staffing Levels
6/10
✓
Staff we spoke to said there was sufficient staffing numbers to safely support people. There was a staff team who knew and understood the people they were supporting, most of whom had been working in the home for a significant length of time.
Training & Dev
6/10
✓
The provider ensured staff had regular supervision and appraisals. One member of staff had been supported to achieve train the trainer status for moving and handling so they could train staff in the service.
Management
7/10
✓
The registered manager had been in post for several years and was well known to relatives. They felt the registered manager was professional and approachable. Staff also felt the registered manager was approachable helpful and supportive.
Programmes
4/10
!
The provider had supported people to engage with their local community, for example enabling them to attend Sunday church service. The provider had an accessible vehicle for people to use which meant they could access their local town and use community and leisure facilities there.
Points to consider
Basic community outings like church and local leisure trips, but no activities coordinator or structured programme to add variety beyond routine care.
Leader felt people were involved in a positive way with their community, for example enabling them to attend Sunday church service.
Staffing levels are sufficient for safe care, but nothing mentioned about enough staff for unhurried personalised support.
Staff we spoke to said there was sufficient staffing numbers to safely support people.
Only standard trainings and supervisions, no specialist courses or funded qualifications for career growth.
The provider ensured staff had regular supervision and appraisals.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews