Last updated: 9 February 2026
"Approachability of the manager and positive staff culture stand out, but limited activities and programmes without structure hold it back."
The provider had a proactive and positive culture of safety, based on openness and honesty. However, the provider did not always detect and control potential risks in the care environment.
Staff felt confident that they could safely raise issues with leaders and felt confident that they would be listened to. Staff had regular supervisors and team meetings where issues could be safely raised.
Staff we spoke to said there was sufficient staffing numbers to safely support people. There was a staff team who knew and understood the people they were supporting, most of whom had been working in the home for a significant length of time.
The provider ensured staff had regular supervision and appraisals. One member of staff had been supported to achieve train the trainer status for moving and handling so they could train staff in the service.
The registered manager had been in post for several years and was well known to relatives. They felt the registered manager was professional and approachable. Staff also felt the registered manager was approachable helpful and supportive.
The provider had supported people to engage with their local community, for example enabling them to attend Sunday church service. The provider had an accessible vehicle for people to use which meant they could access their local town and use community and leisure facilities there.
Basic community outings like church and local leisure trips, but no activities coordinator or structured programme to add variety beyond routine care.
Leader felt people were involved in a positive way with their community, for example enabling them to attend Sunday church service.
Staffing levels are sufficient for safe care, but nothing mentioned about enough staff for unhurried personalised support.
Staff we spoke to said there was sufficient staffing numbers to safely support people.
Only standard trainings and supervisions, no specialist courses or funded qualifications for career growth.
The provider ensured staff had regular supervision and appraisals.
AI Generated
Last inspected: May 2018
Management Quality
Well-led: Good
Direct feedback from current and former employees

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