Working at Shalimar
Shalimar, Norwich, NR8 6HP
Operated by Calm Futures Norfolk Ltd
5 bedsResidential homes
Workplace Score
7.3/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.3/10
Key Finding
"Staff feel supported by excellent management and enjoy a positive stable culture with strong safety, although staffing lacks evidence of low agency use or long-serving staff."
Safety & Risk
8/10
✓
Staff were knowledgeable about safeguarding adults from abuse... Risks to people using the service were fully assessed and their safety was monitored and managed... Medicines were stored, managed and administered safely... The service had effective systems in place to ensure lessons were learned... in the event that things went wrong.
Staff Culture
8/10
✓
Staff told us that they were very happy working at Shalimar and would definitely recommend the service... The manager said, 'I could not wish for a better staff team.' One member of staff told us that one of the best things about working at Shalimar was seeing people achieve or exceed their potential... as a result of a great and stable staff team working together.
Staffing Levels
6/10
✓
The service ensured there were sufficient numbers of suitable staff to meet people's needs and support them to stay safe. Records confirmed that robust recruitment procedures were followed.
Training & Dev
7/10
✓
All staff completed essential training that was relevant to their roles, as well as training in subjects that were service or 'person specific'. Staff were supported to complete refresher courses... One member of staff told us, 'The training is excellent.' New staff completed a comprehensive induction and all staff received regular support, supervision and appraisals.
Management
8/10
✓
People who used the service and staff spoke highly of the management team and told us they felt supported... Staff told us that the manager and deputy were, 'Excellent.' One member of staff said, 'They are always so supportive, you can talk to them anytime about anything.'
Programmes
7/10
✓
The service had a 'Wishing Tree' upon which people using the service could place goals... The manager told us that they used a system called 'SMART care planning'... Staff volunteered time for dream holidays, tattoos, piercings, swimming and community outings.
Points to consider
Staff numbers are enough to keep people safe, but no details on low agency use or long-serving staff to make workloads easy.
The service ensured there were sufficient numbers of suitable staff to meet people's needs and support them to stay safe.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews