Working at Shaftesbury Wall Street

Staff were trained in safeguarding and were knowledgeable on how to identify the signs of abuse and how to report concerns... 'I wouldn't worry about raising or saying something if I saw something wasn't right.'

One staff member said, 'I absolutely love it here. Relationships with staff and people and management are great. I'm lucky to work at Livability Wall Street.' Another staff member said, 'Now everything is so much nicer, everyone gets on with everyone, nice to come to work...'

Staff told they had received relevant training to carry out their roles effectively. Training consisted of eLearning, face to face and refresher training. Staff talked about recent refresher training they had attended face to face for manual handling and medication.

Staff told us they felt valued and supported. One staff member said, '[Manager's names] will help and support with anything. Any problems they help. You can speak with them whenever, if not on site you can call them.'

People were supported to do things they wanted and enjoyed. One relative told us, '[Person's name] goes for a walk to see the ducks, goes to the library... shop, cinema, cafe, library. Holidays [person's name] gets choices...'