Working at Shaftesbury Treetops

Medicine systems had been strengthened and clear processes were in place for the safe keeping and timely ordering and supply of medicines. Staff had undertaken training on safeguarding and were clear about how to recognise abuse and the steps they should take to protect people.

There were enough staff available to meet people's needs, and while there were some staffing vacancies, interim arrangements were in place. Agency staff were used but the registered manager told us where possible they used consistent staff who knew the people living in the service.

There was a training matrix in place which showed what training staff had completed and when an update was due. Staff were positive about the training and told us they were supported to access additional qualifications such as the Qualification and Credit Framework (QCF) as well as training specific to their role.

The new activities member of staff was enthusiastic, and staff were very positive about the changes they had made since taking up the role. Activities now took place both within the day and in the evening and we saw they had organised for one person to attend a tribute concert in the evening.