Last updated: 10 February 2026
"Supportive management and a strong person-centred culture motivate staff, although staffing vacancies mean some agency use and activities lack specialist programmes."
Medicine systems had been strengthened and clear processes were in place for the safe keeping and timely ordering and supply of medicines. Staff had undertaken training on safeguarding and were clear about how to recognise abuse and the steps they should take to protect people.
Staff were motivated and supported. They were clear about their responsibilities and there was a strong person-centred culture. The service had a strong, person centred culture and the ethos was that of an extended family.
There were enough staff available to meet people's needs, and while there were some staffing vacancies, interim arrangements were in place. Agency staff were used but the registered manager told us where possible they used consistent staff who knew the people living in the service.
There was a training matrix in place which showed what training staff had completed and when an update was due. Staff were positive about the training and told us they were supported to access additional qualifications such as the Qualification and Credit Framework (QCF) as well as training specific to their role.
A new registered manager and deputy manager were in place and relatives, staff and people using the service told us they had confidence in the management team. Staff were well motivated and described the registered manager as supportive and approachable.
The new activities member of staff was enthusiastic, and staff were very positive about the changes they had made since taking up the role. Activities now took place both within the day and in the evening and we saw they had organised for one person to attend a tribute concert in the evening.
Staffing is adequate but vacancies mean some shifts are covered by agency workers.
The service had a number of staffing vacancies, but recruitment was underway. Agency staff were used but the registered manager told us where possible they used consistent staff who knew the people living in the service.
Activities have variety with a coordinator but no specialist programmes or innovative approaches.
People were supported to follow their interests and take part in activities they enjoyed both within the service and in the local community. The new activities member of staff was enthusiastic... such as bounce ability... to the cinema... Burns Day... Chinese New Year.
AI Generated
Last inspected: February 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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