Working at Shaftesbury New Court Place

Safeguarding systems in place, risks appropriately assessed and managed, medicines managed safely, lessons from incidents shared

Staff felt supported and there was a good team ethos; one staff member said 'We are a good team, we can always ask each other for support'

Staff told us that there were enough staff to meet people's needs safely but agency staff were sometimes used to cover staffing vacancies

Staff received appropriate training including specialist training but we identified some gaps on the training records

The management team had effective oversight of the service and staff felt well supported in their role; professionals said 'management are proactive and fully involved... approachable and responsive'

Activities coordinators ensured activities like wheelchair dancing, karaoke, films, parties and holidays abroad based on what people wanted