Last updated: 9 February 2026
"Effective management and supportive team culture make staff feel valued, but agency staff cover gaps and training has shortfalls."
Safeguarding systems in place, risks appropriately assessed and managed, medicines managed safely, lessons from incidents shared
Staff felt supported and there was a good team ethos; one staff member said 'We are a good team, we can always ask each other for support'
Staff told us that there were enough staff to meet people's needs safely but agency staff were sometimes used to cover staffing vacancies
Staff received appropriate training including specialist training but we identified some gaps on the training records
The management team had effective oversight of the service and staff felt well supported in their role; professionals said 'management are proactive and fully involved... approachable and responsive'
Activities coordinators ensured activities like wheelchair dancing, karaoke, films, parties and holidays abroad based on what people wanted
Staffing is adequate but relies on some agency workers to cover gaps
Agency staff were sometimes used to cover staffing vacancies
Training covers basics and some specialist topics but has some gaps that need catching up
We identified some gaps on the training records. However, the registered manager was aware of this and had developed a plan
Activities are varied with a coordinator but no specialist programmes or innovative approaches mentioned
People were supported to take part in a range of activities both in-house and away... wheelchair dancing, in house activities, karaoke, watching films
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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