Last updated: 9 February 2026
"Staff feel supported and valued by responsive managers with good training and a positive culture, although staffing relies on agency when people call in sick."
People were safeguarded from abuse and avoidable harm. Risks were assessed and monitored and detailed plans were in place... All accidents and incidents were recorded so the management team could... learn from trends
There was a positive and open culture at the service. Staff were supported and valued... 'They have been fantastic, so supportive... This is the best place I have worked; staff are caring'
The provider ensured there were sufficient numbers of suitable staff. Throughout the inspection we saw there were enough staff around to support people. 'It can be stressful if staff go off sick... we can book agency'
Staff completed a wide range of training courses to keep their skills and knowledge up to date... 'We do epilepsy training, dysphasia, manual handling... I have completed the Oliver McGowan training'
The registered manager and service manager were very responsive during the inspection and followed up any minor concerns we identified immediately. Staff were supported and valued... 'This is the best place I have worked'
Not covered in this focused safe and well-led inspection; previous comprehensive report from 2018 exceeds 2 years old
Staffing levels are enough but rely on agency when staff call in sick
It can be stressful if staff go off sick. They never let us go short and we can book agency.
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Good
Direct feedback from current and former employees

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