Working at Shaftesbury John Grooms Court
215 Sprowston Road, Norwich, NR3 4HX
Operated by Livability
29 bedsResidential homes
Workplace Score
5.6/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 5.6/10
Key Finding
"Open culture, good training and activities, but unstable management disrupted the service and affected staff morale."
Safety & Risk
7/10
✓
Per 2021 targeted inspection: We were assured that the provider was using PPE effectively and safely. Per 2019: Staff had been trained and understood how to identify and report signs of abuse. The service had systems in place to ensure that any concerns were reported to the appropriate authorities.
Staff Culture
6/10
✓
Per 2019 comprehensive inspection: There was an open culture within the organisation. Staff and people told us that the managers were approachable, supportive and listened to concerns.
Staffing Levels
5/10
!
Per 2019 comprehensive inspection: There were enough staff to support people although the service was still reliant on agency.
Training & Dev
6/10
✓
Per 2019 comprehensive inspection: Staff told us they had the training they required to support people. Training was a combination of e-learning as well as face to face. Staff told us they were offered the option of completing further qualifications in health and social care.
Management
4/10
!
Per 2019 comprehensive inspection: Management of the service had not been stable over the past year, this had caused disruption in the service affecting the morale of both people and staff.
Programmes
6/10
✓
Per 2021 targeted inspection: the service organised theme weekends/evenings including comic relief, karaoke, valentines day. Per 2019: An activities worker organised a programme of activities supported by volunteers.
Points to consider
Management has not been stable, causing disruption and affecting staff morale.
Management of the service had not been stable over the past year, this had caused disruption in the service affecting the morale of both people and staff.
Staffing meets basic needs but relies on agency workers and morning shifts can feel busy.
The service was using agency staff to cover some shifts... staff told us they felt there were enough staff although sometimes the morning shift could be very busy, and they sometimes felt they were 'clock watching'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: December 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews