Working at Shaftesbury House Residential Care Home

There were systems in place to assess and mitigate risks of avoidable harm and abuse. The service learned from incidents to reduce future occurrences... Records demonstrated that actions were taken to reduce future incidents.

Staff told us they felt improvements had been made since our last inspection, the service was well-led... One staff member said, 'This is the best care home I have worked in, we all love [Registered manager], it is well led… I love it here.'

People told us they felt the staff were responsive to their needs and attended to their requests for assistance in a timely way... One person said, 'There is enough of them [staff]… they come when needed. Call bell is normally answered right away.'

Staff received training which was relevant to their role, this was kept under review and staff were advised when updated training was required.

Staff told us they felt improvements had been made since our last inspection, the service was well-led... One staff member said, 'This is the best care home I have worked in, we all love [Registered manager], it is well led… I love it here.'

There was an activity coordinator in place... photographs of group activities including a recent visit to the seaside, visiting entertainers and armchair exercises. During our inspection visit we saw people playing a game with a ball and parachute...