Working at Shaftesbury Dolphin Court
179-182 Eastern Esplanade, Thorpe Bay, SS1 3AA
Operated by Livability
17 bedsResidential homesHomecare agencies
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Approachable management and safe practices support staff well, but agency staffing and missing appraisals hold it back."
Safety & Risk
8/10
✓
Safe systems for the management of medicines were in place. The service practiced the principles of STOMP... The service now kept a 'lessons learned' log.
Staff Culture
7/10
✓
Staff enjoyed working at the service and felt well supported by the management team.
Staffing Levels
6/10
✓
Staff told us there were enough of them to meet people's needs in a safe way. One staff member said, 'Sometimes we have agency, but what is good is that they use the same people from the agency...'
Training & Dev
6/10
✓
Staff training was up to date and staff received supervision in line with the provider's policies. However, we found staff had not received their annual appraisal.
Management
8/10
✓
The management team were visible in the service and were approachable and accessible. There was an open-door policy and we saw people and staff were able to come and talk to the registered manager and deputy whenever they wanted.
Programmes
7/10
✓
The service had introduced a new model of practice called 'Active Support'. The service employed a dedicated 'lifestyle support worker' who took the lead on promoting people's independence.
Points to consider
Staffing is adequate but relies on some agency workers at times.
Sometimes we have agency, but what is good is that they use the same people from the agency, so when they do help they know what to do.
Staff have not had their yearly reviews to plan development.
staff had not received their annual appraisal which is used to identify staff needs and goals and support staff learning and development.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews