Working at Shaftesbury Court (Manor Close)
Manor Close, Trowbridge, BA14 9HN
Operated by Sanctuary Home Care Limited
17 bedsResidential homes
Workplace Score
8.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 8.0/10
Key Finding
"Excellent leadership and proud staff keen to share their knowledge, but no dedicated activities coordinator limits programmes to basic events."
Safety & Risk
8/10
✓
People were kept safe because systems were in place reducing the risks of harm and potential abuse. Staff had all received safeguarding training.
Staff Culture
9/10
✓
Staff members were visibly proud to work in the service and keen to share their knowledge of people and ways their practice supported people.
Staffing Levels
7/10
✓
Staff said there was enough time and staff to support people without rushing and they were able to spend quality time with people.
Training & Dev
/10
✕
Not covered in detail in 2021 focused inspection; 2018 comprehensive report over 2 years prior.
Management
9/10
✓
The registered manager had been the provider's chosen winner for their last year awards ceremony for their excellent leadership and commitment to the service.
Programmes
6/10
✓
A special book of 2020 memories... events included, clapping for carers, creative games played, creating a pub and funfair in the home.
Points to consider
No activities coordinator or specialist programmes mentioned, so the role relies on routine care plus basic events like baking and outings.
Per 2021: creative games played, creating a pub and funfair; Per 2018: group activity baking a cake with the chef.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: July 2021
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Outstanding
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews