Last updated: 10 February 2026
"Strong safety systems and approachable leadership foster a supportive culture and good training, but basic activities and uncertain staff stability hold it back."
Robust systems and processes were in place safeguarding people from the risk of harm and abuse; medicines managed safely with audits, competency assessments and reduced errors; incidents audited with action plans.
Staff felt involved and empowered to raise concerns. One member of staff said, 'We have regular team meetings where we can raise any issues with the manager. [Name] is always available for a chat and her door is open.'
Feedback from people showed there were no issues with the number of staff deployed. There were sufficient care staff deployed to keep people safe.
Staff had access to an extensive training programme to learn new skills and update their knowledge; new staff completed Care Certificate induction, shadowing, supervision and annual appraisals.
The new leadership team was open and transparent and easy to talk to. They listened to people who used the service, staff and visitors to discuss concerns and improve the service.
The service had made improvements around providing individual stimulating activities. People who used the service accessed the local community for activities and day to day tasks such as shopping for personal items.
Just basic outings and shopping trips mentioned for activities, nothing about a coordinator or varied programme to make the role less routine.
the service had made improvements around providing individual stimulating activities. People who used the service accessed the local community for activities and day to day tasks such as shopping for personal items independently or with staff support.
Enough staff to meet needs quickly, but no details on stable teams or low agency use so you might work with temps.
Feedback from people showed there were no issues with the number of staff deployed. There were sufficient care staff deployed to keep people safe. The service did not experience any workforce pressures due to the COVID 19 pandemic.
AI Generated
Last inspected: March 2022
Management Quality
Well-led: Good
Direct feedback from current and former employees

Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsApp