Working at Shaftesbury Ashley Place

Manager changed recently and some relatives and professionals have trouble talking to managers,

Some relatives and professionals told us, they had difficulties in communication with managers, some thought the deputy manager was the registered manager. Communication between staff and people and managers and people they work in partnership with is an area for improvement.

Relies on agency workers who sometimes do not know residents well and have limited English,

Most staff knew and understood people well but there was a reliance on agency staff who did not always know people well... People told us they were pleased with the support generally but would be happier if the use of agency staff were reduced because sometimes communication could be difficult with some agency staff.

Gaps in staff training on active support approaches picked up by audits,

There was mixed understanding or opportunities to apply active support approaches... Internal audits had picked up the need for further active support training for staff.