Last updated: 9 February 2026
"Staff feel supported in a positive culture, but no registered manager, poor training and weak safety practices hold it back."
The provider had a process for the reporting of safeguarding concerns, but this was not always followed. The provider had not always developed risk management plans to provide guidance on how identified risks to people could be mitigated.
Care workers told us they felt supported and they thought the service was well led. Their comments included 'The manager helps everyone. She's fantastic' and 'The manager and the clinical lead are really nice'.
Some relatives we spoke with felt that there was not always enough staff on duty to provide appropriate support. Their comments included 'They seem short of staff all the time' and staff said 'sometimes feel there is a lack of staff if there is an emergency'.
We reviewed the training records for all staff, and we found that some staff had not completed either their mandatory training or the annual refresher of this training. The nurse on duty had only completed the care certificate.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for seven month and had submitted an application to register.
We observed the activities coordinator playing cards with some people in the activity room during the day. There was no schedule of planned activities on display.
No permanent manager in place during the inspection and serious leadership failings with ongoing regulatory breaches.
At the time of our inspection there was not a registered manager in post. A new manager had been in post for seven month and had submitted an application to register.
Lots of staff behind on mandatory training and refreshers, plus no checks on skills for moving people safely.
Staff had not always completed the training identified as mandatory by the provider or competency assessments such as those with moving and handling before they could work with people.
Safeguarding concerns not always reported, risk plans missing for key issues, and no proper learning from accidents.
The provider had a process for the reporting and investigation of safeguarding concerns, but this was not always followed... When an incident or accident had occurred, the investigation did not always identify what lessons could be learned.
AI Generated
Last inspected: December 2022
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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