Working at Shackleton Medical Centre

No permanent manager in place during the inspection and serious leadership failings with ongoing regulatory breaches.

At the time of our inspection there was not a registered manager in post. A new manager had been in post for seven month and had submitted an application to register.

Lots of staff behind on mandatory training and refreshers, plus no checks on skills for moving people safely.

Staff had not always completed the training identified as mandatory by the provider or competency assessments such as those with moving and handling before they could work with people.

Safeguarding concerns not always reported, risk plans missing for key issues, and no proper learning from accidents.

The provider had a process for the reporting and investigation of safeguarding concerns, but this was not always followed... When an incident or accident had occurred, the investigation did not always identify what lessons could be learned.