Working at Seymour House-Northwood

Risk assessments are not personalised enough, and there are issues with medication records like where patches are applied and guidance for hidden medicines.

Risks to people’s safety had not always been assessed or planned for in a personalised way... Staff recorded the administration of medicines via topical patches. But they did not record where on the person’s body these were applied... the provider had not obtained written guidance or agreement from the pharmacist about the administration of 1 person’s medicines covertly.

Activities are limited and short, so most of the day there is nothing organised and people have little to do.

these were limited and most people spent time without anything to do... staff organised a music quiz. This was enjoyed by people but lasted only 16 minutes. Only a small number of people took part... Before and after this event, there were no other organised activities.

The monitoring systems do not always spot where improvements are needed in care and risks.

The provider’s systems for monitoring and improving quality, and mitigating risks had not always been operated effectively. This meant, managers and the provider had not identified all areas which needed to be improved.