Working at Seymour House (Hartlepool) Limited
The Front, Hartlepool, TS25 1DJ
Operated by Seymour House (Hartlepool) Limited
20 bedsNursing homes
Workplace Score
6.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.4/10
Key Finding
"Approachable management and positive culture where staff feel supported, but staff changes lead to agency use and activities lack development."
Safety & Risk
7/10
✓
People were protected from harm as risks had been assessed and plans put in place to mitigate these. Medicines were managed safely.
Staff Culture
7/10
✓
Staff told us they felt supported. There was a positive culture in the home. Staff provided a happy yet calm atmosphere.
Staffing Levels
6/10
✓
There were enough staff to meet people's needs. Due to recent staff changes on occasions agency nurses were being used.
Training & Dev
6/10
✓
Staff had received mandatory and condition specific training. Staff supervision sessions were completed.
Management
7/10
✓
People told us the registered manager was approachable and acted swiftly to address any issues. One staff member said, 'The manager is very easy to speak with and does listen to our views.'
Programmes
5/10
!
Per 2018 comprehensive inspection: We saw people were encouraged and supported to take part in a wide range of activities.
Points to consider
Enough staff most days, but agency nurses cover some shifts due to recent staff turnover.
Due to recent staff changes on occasions agency nurses were being used. The registered manager ensured there was consistency in the staff deployed from the agency.
Standard mandatory and condition-specific training with supervision, but no specialist courses or funded qualifications mentioned.
Staff had received mandatory and condition specific training. They had regular supervision and appraisals.
Some community activities and a skills kitchen in development, but no dedicated coordinator or innovative programmes.
Work is in progress to develop a more rehabilitation focus and a skills kitchen was being created. Per 2018 comprehensive inspection: We saw people were encouraged and supported to take part in a wide range of activities.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2021
Good
Safe
✓
Good
Effective
!
Requires improvement
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews