Last updated: 10 February 2026
"Staff feel like one big family with approachable managers and strong support, but lack of a dedicated activities coordinator and just adequate staffing hold it back."
2020: 'Robust plans... detailing how to safely manage an outbreak of COVID-19'; assured on PPE, testing, infection control. Per 2019: Safe medicines, safeguarding training, incident learning.
Per 2019 comprehensive inspection: Staff said 'It feels like one big family... We are really well supported. I have never been supported so well'; 'It is my dream job'; professionals praised leadership and team.
Per 2019 comprehensive inspection: 'There were sufficient staff to meet people's needs safely. People told us there were enough staff on duty to meet their needs. Staff confirmed they felt there were sufficient numbers'.
Per 2019 comprehensive inspection: Thorough induction and shadowing for new staff; specialist training on medicines, dementia champions; opportunities like nurse associate role for career progression.
Per 2019 comprehensive inspection: Staff said 'All of the managers are approachable, and they are open and honest... We are really well supported'; registered manager and clinical lead skilled, motivated, hands-on.
Per 2019 comprehensive inspection: Staff supported chats, music, pastimes, entertainers, trips to meaningful places; 'The service was in the process of recruiting an activities co-ordinator'.
No dedicated activities coordinator or structured programme yet, so mostly routine personal care with staff doing occasional outings and chats.
The service was in the process of recruiting an activities co-ordinator. (Per 2019)
Staffing is adequate to meet needs safely, but nothing extra for unhurried personalised care.
There were sufficient staff to meet people's needs safely. Staff confirmed they felt there were sufficient numbers of staff on duty to support people. (Per 2019)
AI Generated
Last inspected: December 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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