Last updated: 9 February 2026
"Staff manage risks well and have good training, but no permanent manager and lack of activities hold it back."
Risks to people's safety and wellbeing were managed effectively. Staff were knowledgeable about the risks people faced in their daily lives.
Staff told us there had been a big change in how the team worked together. Staff said morale was much better now and they all felt part of an integrated team.
There were enough staff deployed to keep people safe. We observed staff chatting with people and meeting their physical and emotional support needs as they arose.
Staff had received training in positive behaviour support (PBS) which meant they all used the same approach when supporting the person.
At the time of our inspection there was not a registered manager in post.
No activities, engagement, or creative approaches mentioned at all. The report describes only routine personal care delivery.
No permanent manager in place, which affects leadership stability and oversight.
At the time of our inspection there was not a registered manager in post.
No activities programme or coordinator, so the role is mostly routine personal care.
No activities, engagement, or creative approaches mentioned at all.
Staffing is adequate but relies on some agency workers.
the agency staff are now joining us for face to face training which is good and they do a lot for the people too
AI Generated
Last inspected: March 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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