Last updated: 9 February 2026
"Strong leadership and a supportive team culture, although staffing levels are limited by funding and activities lack a full-time lead."
Staff had a positive attitude to reporting concerns... Medicines were administered and stored safely... Learning from incidents, safety related events or risks was effectively shared with the staff.
Staff felt well supported and told us that morale and team work was good. One staff member said 'We are two distinct teams, but we all get together for team meetings and are very supportive of one another'.
There were enough trained and skilled staff to assist people with their support needs. The staffing levels continued to be based upon people's assessed needs and the amount of funding provided by the commissioners.
Staff were positive about the training available... Training included... epilepsy, diabetes, dementia... There was now a robust system... of supervision and appraisal had been embedded.
Feedback about the registered manager was positive and people and staff felt the service was well led. Staff said '[Registered manager] is a very strong manager... supportive towards staff and brilliant with the residents'.
People were supported to take part in a range of leisure activities... Planned activities included trips to see football games and drives to the beach or New Forest... 'I like bingo on Wednesdays'.
Staff numbers meet basic needs but are limited by funding and there is no info on staff staying long-term or using agency workers.
There were enough trained and skilled staff to assist people with their support needs. The staffing levels continued to be based upon people's assessed needs and the amount of funding provided by the commissioners of their care.
Activities include trips outings and games like bingo but no full-time activities lead or special therapy programmes.
Planned activities included trips to see football games and drives to the beach or New Forest. One person told us 'I like bingo on Wednesdays'.
Training covers key topics and some specialist areas like epilepsy but is refreshed only every three years with no funded courses or career growth.
The training provided was a mixture of online and face to face training and was mostly refreshed every three years, although some additional training had been provided...
AI Generated
Last inspected: July 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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