Working at Service to the Aged
208 Golders Green Road, London, NW11 9AL
Operated by Service To The Aged
60 bedsNursing homes
Workplace Score
6.0/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.0/10
Key Finding
"A positive culture with supportive leadership and strong safety practices, but limited activities due to short activity staff and agency use affecting continuity."
Safety & Risk
7/10
✓
Leaders and staff ensured safeguarding processes were followed. Staff understood... how to identify possible abuse... Risks to people had been appropriately managed... Medicines care plans... comprehensive and up to date. People's medicines were appropriately prescribed, supplied and administered.
Staff Culture
7/10
✓
It was evident from our inspection there was a positive culture in the home which was led by the manager. Staff told us the manager had the skills... to lead effectively... A member of staff said, '[Name of manager] is very supportive and passionate... It's a nice place to work.'
Staffing Levels
5/10
!
We saw a full complement of staff on duty during our inspection in accordance with the day's rota, but comments from some people indicated continuity of care could be improved, especially with regards to agency staff.
Training & Dev
6/10
✓
The provider had a training matrix to monitor the training that was completed by all staff and when it was next due for a refresh. Staff received training in topics such as safeguarding, Mental Capacity Act, dignity in care and medicines management.
Management
6/10
✓
Staff spoke very positively about the manager. A member of staff said, 'The manager and deputy are really good and very approachable.'
Programmes
4/10
!
A programme showed that the home could offer activities... such as bingo, arts and crafts, music, reminiscence, day trips and religious services. However, in some floors of the home we did not observe much entertainment or activity taking place, which was due to a lack of activity staff available on the day.
Points to consider
The activities are basic like bingo and arts and crafts, and sometimes not much is happening because activity staff are short.
in some floors of the home we did not observe much entertainment or activity taking place, which was due to a lack of activity staff available on the day.
Staffing covers shifts but agency workers sometimes struggle with residents complex needs at first.
comments from some people indicated continuity of care could be improved, especially with regards to agency staff that may not have a full understanding of people's sometimes complex needs in the first instance.
Recruitment and training are safe but the manager is not yet registered with the regulator.
the home is required to have a manager that is registered with the CQC... The manager confirmed to us they had made their application and this was in progress at the time of our inspection.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: August 2024
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews