Working at Serenity UK Limited
86 Partridge Knoll, Purley, CR8 1BT
Operated by Serenity UK Care Limited
6 bedsResidential homes
Workplace Score
6.7/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 6.7/10
Key Finding
"Stable staff team and strong safety learning from incidents, but limited activities programmes and only standard training."
Safety & Risk
8/10
✓
The registered manager ensured there was collective learning within the team when things had not gone as planned. This included reviewing incidents and near misses.
Staff Culture
7/10
✓
The provider promoted a positive culture at the service. The service had an established staff team with most in post for over 3 years.
Staffing Levels
7/10
✓
The service had an established staff team with most in post for over 3 years. The registered manager ensured there were enough staff available at all times to meet people's needs safely.
Training & Dev
6/10
✓
The training undertaken by staff was recorded in a matrix which the registered manager reviewed to ensure staff skills and knowledge were up to date.
Management
7/10
✓
The registered manager audited the quality of the service people received and used feedback from people, relatives and staff to improve the service.
Programmes
4/10
!
Staff supported this through skills teaching activities such as cooking, shopping, cleaning and personal care.
Points to consider
No activities coordinator or varied programmes, so the job is mostly routine care with basic skills teaching like cooking and shopping.
Staff supported this through skills teaching activities such as cooking, shopping, cleaning and personal care.
Only standard training tracked in a matrix, no specialist courses or funded qualifications.
The training undertaken by staff was recorded in a matrix which the registered manager reviewed to ensure staff skills and knowledge were up to date.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2023
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews