Working at Serenita
15-19 Clevedon Road, Weston Super Mare, BS23 1DA
Operated by N. Notaro Homes Limited
34 bedsResidential homes
Workplace Score
4.8/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 4.8/10
Key Finding
"A caring staff team and strong safety systems shine through, but no registered manager and fewer activities since the coordinator left hold it back."
Safety & Risk
6/10
✓
Systems were in place to safeguard people from abuse and staff knew the procedure... Risks to people were well managed. Where people were identified as being at risk, assessments were in place.
Staff Culture
6/10
✓
People living at Serenita spoke very positively about the staff... 'The manager and the staff team show genuine care' and 'An excellent caring service is provided'.
Staffing Levels
5/10
!
There were sufficient staff to meet people's needs. Staff were not rushed... However one member of staff felt that there were times when there were not enough support workers on. They said that a lack of staff happened 'quite often.'
Training & Dev
5/10
!
Staff received refresher training in areas such as safeguarding, infection control, food hygiene and mental health awareness... However, staff felt that training in specialist areas such as challenging behaviour would help them to be more effective in their role.
Management
2/10
✕
The service did not have a registered manager in post. The registered manager had left the service and another registered manager from another of the providers services' was currently in post and was intending to apply to register as the manager of Serenita as well.
Programmes
4/10
!
People told us that since the activity co ordinator had left the service, the range of activities had reduced, 'There used to be lots of activities to do but now there are none, nothing to do at all except sit in my room and read.'
Points to consider
No permanent manager in place, as the registered one left and another is covering from another home.
The service did not have a registered manager in post. The registered manager had left the service and another registered manager from another of the providers services' was currently in post
No activities coordinator at the moment, so fewer activities and more sitting around.
since the activity co ordinator had left the service, the range of activities had reduced, 'There used to be lots of activities to do but now there are none'
Staffing levels are adequate but one worker says mornings often feel short-staffed with medicine rounds taking too much time.
one member of staff felt that there were times when there were not enough support workers on. They cited a recent occasion where there were three support workers on during the morning... a lack of staff happened 'quite often.'
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: November 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews