Working at Serene Residential Care Limited

The provider was in legal breach of regulations in relation to safe care and treatment, safe management of medicines, safeguarding people from harm or abuse, safe staffing.

Staff told us the current manager at the time of inspection as not having enough time to reach out and implement robust communication and support networks.

Staff deployment was not safe or effective. There were extended periods during which no staff were present in communal areas.

There were no training records to evidence staff compliance with mandatory and role-specific training.

Leadership and management had not been consistent, which meant the provider had failed to drive improvements.

Activities were not being offered in the service which meant people had long periods of disengagement through the day.