Working at September Lodge

People were protected from the risk of abuse because staff had received training... confident they would be followed up appropriately. Care records included risk assessments... Medicines were managed safely... appropriate medication audits had been conducted.

There was a positive culture within the staff team and staff said they were supported by the registered manager. Staff told us morale was good and staff worked well together as a team.

Staff were trained in Positive Behaviour Support (PBS) which is delivered by a Board Certified Behaviour Analyst... Staff told us they had good access to training and were encouraged to further their knowledge and skills. One commented 'The training programme... gives staff like me a massive step in the right direction'

The registered manager or deputy manager was always present at the service... Staff told us management were supportive and helpful. Comments included, 'We have a good team here', 'Managers are so involved' and 'The support here is excellent.'