Last updated: 9 February 2026
"Supportive management, positive culture and good training, although activities rely on individual packs without a dedicated coordinator."
People were protected from the risk of abuse because staff had received training... confident they would be followed up appropriately. Care records included risk assessments... Medicines were managed safely... appropriate medication audits had been conducted.
There was a positive culture within the staff team and staff said they were supported by the registered manager. Staff told us morale was good and staff worked well together as a team.
There were sufficient numbers of suitably qualified staff on duty. Staffing levels were adjusted to meet people's changing needs and wishes. For example, one person was admitted to hospital... the provider ensured there were sufficient numbers of staff available
Staff were trained in Positive Behaviour Support (PBS) which is delivered by a Board Certified Behaviour Analyst... Staff told us they had good access to training and were encouraged to further their knowledge and skills. One commented 'The training programme... gives staff like me a massive step in the right direction'
The registered manager or deputy manager was always present at the service... Staff told us management were supportive and helpful. Comments included, 'We have a good team here', 'Managers are so involved' and 'The support here is excellent.'
Each person had an 'activity pack' which was based on their own likes and preferences... variety of activities... visiting local attractions, going for walks, going to the gym and attending work placements.
Activities rely on individual packs for outings, walks, gym and work placements, but no dedicated coordinator or specialist programmes to make shifts more creative and varied.
Each person had an 'activity pack' which was based on their own likes and preferences. In the 'activity pack' there was a variety of activities that the person could choose from on the day. For example visiting local attractions, going for walks, going to the gym and attending work placements.
AI Generated
Last inspected: December 2017
Management Quality
Well-led: Good
Direct feedback from current and former employees

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