Working at SENSE The Old Coach House

The managers checks missed some problems like safety checks not recorded every day.

For one person twice daily checks had been instructed in their support plan for specific items to prevent them from being at risk. Records did not confirm these checks had been undertaken twice every day.

Not enough permanent staff at times so they use agency workers and overtime for cover.

Staff also told us they did overtime and at times agency staff, who had worked at the home also covered staff sickness and leave. The registered provider and manager had listened to staff and relatives who had highlighted that less staff vacancies may be an improvement.

No activities coordinator or special programmes so the job is mostly routine care plus basic outings.

A relative said, 'The staff take them out regularly.' Staff told us one person enjoyed horse riding and going for a walk.