Working at SENSE Jenny Chapman House
167 Shephall View, Stevenage, SG1 1RR
Operated by Sense
7 bedsResidential homes
Workplace Score
6.1/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.1/10
Key Finding
"Strong leadership and good training support staff well, but safety gaps like inaccurate medicine records, missing night fire drills, and poor incident response hold it back."
Safety & Risk
4/10
!
People's medicines were managed safely, however, the records relating to medicines were not always accurate... there had not been a fire drill during the night time hours... staff... did not intervene or stop the person... even though this may be a trigger.
Staff Culture
6/10
✓
Staff told us that they felt supported and were able to approach the management team for additional support at any time... Staff were kind and friendly with people.
Staffing Levels
6/10
✓
People's relatives and staff told us that there were enough staff available to meet people's needs. We noted that people were able to go out regularly and staff were available to support this.
Training & Dev
7/10
✓
Staff received training... such as moving and handling and safeguarding as well as specific training modules such as supporting people on the autistic spectrum and with epilepsy... supported me to achieve my goals of obtaining a [higher education].
Management
7/10
✓
People clearly knew the registered manager well... Staff told us that they were a very 'involved manager' providing guidance and support daily. They felt the home was well run and there was strong leadership.
Programmes
6/10
✓
There were regular activities and outings on offer... We saw people enjoyed trips to pubs, swimming, rock climbing and shopping... One person enjoyed days out in London and visited there every month.
Points to consider
Safety processes have gaps like inaccurate medicine stock records, no night-time fire drill when staff are fewest, and staff not stepping in during a resident hitting a visitor.
records relating to medicines were not always accurate... there had not been a fire drill during the night time hours... a person struck the inspector three times... staff... did not intervene
Staffing is adequate for needs and outings but nothing special like details on low agency use or strong team retention.
there were enough staff available to meet people's needs... If there is something going on... they provide it
Activities are regular outings and hobbies like swimming and shopping but no dedicated coordinator or specialist programmes.
regular activities and outings on offer which supported people's hobbies and interests... trips to pubs, swimming, rock climbing and shopping
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: October 2017
Good
Safe
!
Requires improvement
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews