Last updated: 9 February 2026
"High staff morale and safe medicines management, but recent management changes with a new unregistered manager need attention."
People received their medicines safely and as prescribed. Systems and processes were in place to keep people safe and risks associated with people's care needs had been assessed.
Staff told us of the positive management structure in place and a high staff morale and team spirit. Comments from staff included 'The manager is always approachable'.
We saw there was enough competent staff on duty. A dependency tool was completed to ensure adequate staffing.
Staff received the training and support to carry out their role effectively.
Care staff told us that they felt that the management team was very supportive especially during the recent months of the pandemic.
Per 2017 comprehensive inspection: People had days that were filled with a range of activities that were meaningful to them.
New manager is in place but not yet officially registered, and there have been recent management changes.
The service had a new manager who had not yet been registered with the Care Quality Commission, but was in the process of doing so. A relative told us... They've had their challenges with staff and management changes.
Staffing is adequate with enough workers on shifts, but no details on great retention or hardly any agency use.
We saw there was enough competent staff on duty. A dependency tool was completed to ensure adequate staffing.
Training covers what staff need for the job like meds and infection control, but no specialist courses or qualifications funded.
Staff received the training and support to carry out their role effectively. Staff were not permitted to administer medicines unless they were trained to do so.
AI Generated
Last inspected: December 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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