Working at SENSE - Hyde Close Flats

New manager is in place but not yet officially registered, and there have been recent management changes.

The service had a new manager who had not yet been registered with the Care Quality Commission, but was in the process of doing so. A relative told us... They've had their challenges with staff and management changes.

Staffing is adequate with enough workers on shifts, but no details on great retention or hardly any agency use.

We saw there was enough competent staff on duty. A dependency tool was completed to ensure adequate staffing.

Training covers what staff need for the job like meds and infection control, but no specialist courses or qualifications funded.

Staff received the training and support to carry out their role effectively. Staff were not permitted to administer medicines unless they were trained to do so.