Working at SENSE Holmlea

Risks to people who used the service were assessed and their safety was monitored and managed, with minimal restrictions on their freedom. Risk assessments were thorough and personalised.

All the staff we spoke with said they were happy and enjoyed working at Sense Holmlea. One member of staff told us, 'It's not like coming to work; we're like a big family here; I love it.'

The service benefited from a consistent and stable staff team. There was a very low turnover of staff, which contributed to continuity in support for people and helped staff build stronger relationships with them.

Staff completed training that was relevant to their role as well as more specialised training in supporting people with complex needs, including sensory impairments, learning disabilities and autism. Some of the service specific training that staff had completed included deafblind awareness, understanding autism and positive behaviour support.

The registered manager and deputy manager provided strong leadership and everyone we spoke with said they liked and respected them.