Working at SENSE Andlaw House
126 Bartholomew Street West, Exeter, EX4 3AJ
Operated by Sense
9 bedsResidential homes
Workplace Score
7.2/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 10 February 2026
Score: 7.2/10
Key Finding
"Strong leadership and a positive staff culture with engaging activities, but staffing vacancies filled by agency workers make the team less stable."
Safety & Risk
7/10
✓
People continued to be protected by staff who understood what to do if they suspected anyone was at risk of harm or abuse. Support plans contained comprehensive risk assessments... However, we found some were out of date.
Staff Culture
8/10
✓
Staff spoke positively about the registered manager and the changes at the service. They told us, 'It's so much better, more organised and more stable. We have regular agency staff. It's one of the nicest staff teams I've worked with' and, 'It's managed a lot better... It's a lot nicer and a lot more supportive.'
Staffing Levels
6/10
✓
There were sufficient staff to meet people's needs and keep them safe, even though difficulties with recruitment meant the team was lacking three full time members of staff. Consistent agency staff were used to fill any gaps.
Training & Dev
7/10
✓
Staff received ongoing support through training and supervision. Individual supervision was provided every six weeks, and an annual appraisal. Additional training allowed staff to understand and meet the specific needs of the people they would be supporting.
Management
8/10
✓
The registered manager and deputy manager were highly visible in the service, working alongside staff, monitoring the quality of the care provided and supporting staff as required. Staff spoke positively about the registered manager and the changes at the service.
Programmes
8/10
✓
People had individual activity timetables, which included activities within Andlaw House and out in the community. This had been developed with them according to their interests... Staff had attended a workshop called, 'Memories, Moments and Me'.
Points to consider
Staffing is adequate but there are vacancies filled by agency workers, so the team isn't fully stable yet.
difficulties with recruitment meant the team was lacking three full time members of staff. Consistent agency staff were used to fill any gaps
Some specialist training like British Sign Language is hard to access due to funding issues.
some staff told us they found it difficult to access more specialist training due to funding issues. For example, British Sign Language
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: January 2019
Good
Safe
✓
Good
Effective
✓
Good
Caring
★
Outstanding
Responsive
✓
Good
Management Quality
Well-led: Good
Staff Reviews
Direct feedback from current and former employees
No one has reviewed yet. Be the first.
Scan the QR code or tap the button to chat with us on WhatsApp. Your identity stays completely anonymous.
Chat on WhatsAppSources
- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews