Working at SENSE - 89 Hastings Avenue

Outstanding: People were involved in developing a comprehensive and innovative approach to safeguarding, including positive risk-taking... 'Safe guides'... thorough risk assessments... open, transparent and reflective culture... learning logs.

Staff told us 'There is a great sense of satisfaction, we have a great team. We all work really well together'... Staff felt extremely well supported by management... open, transparent and reflective culture.

People were supported by staff of their choosing that matched their personalities and interests... staff rotas were formed around the people's needs... There are enough staff, they always manage it.

Training was described by staff as 'Interactive and engaging' and was tailored... video practice supervisions (VPS)... regular supervisions, appraisals and meetings... Champions ensured... latest and best practices.

The management led by example and their leadership skills were praised by people, staff and health professionals alike. A relative told us '[The service] is led from [name] the manager... the registered manager is excellent.'

One person had lost significant amounts of weight... another... develop their communication... regularly travelled... to the gym... innovative methods... smells box... now on half the dosage... multiple goals including rock climbing, archery, culture days.