Last updated: 10 February 2026
"Long-serving staff feel supported and valued with visible management, but training lacks specialist courses and safety has minor issues like missing protocols."
Medicines were managed safely. However, we found that for one topical preparation prescribed on a when required basis no protocol was available.
Staff confirmed they were listened to and felt valued. I feel supported.
Staff told us they had all worked at the home for a long time... Staffing was enough to meet people's needs and to keep them safe.
Mandatory training is up to date. Some additional online training is on-going.
The registered manager was visible within the service and people and their relatives were aware of who they were.
Staff highlighted the different activities that people liked to participate in. This included hydrotherapy, cinema, meals out and music sessions.
Training covers the basics and some online modules, but no specialist courses or funded qualifications.
Mandatory training is up to date. Some additional online training is on-going.
Activities include outings like cinema and hydrotherapy, but no dedicated coordinator or special programmes.
Staff highlighted the different activities that people liked to participate in. This included hydrotherapy, cinema, meals out and music sessions.
Small issues like a missing medicine protocol and one unsigned bruise record mean safety processes are not fully tight.
for one topical preparation prescribed on a when required basis no protocol was available... one 'body map' form... had not been signed by the registered manager
AI Generated
Last inspected: March 2020
Management Quality
Well-led: Good
Direct feedback from current and former employees

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