Last updated: 9 February 2026
"Staff feel positive about management support, although inconsistent activities and recruitment struggles stretch staffing."
We checked the medicines administration record (MAR) and noted 1 person's allergy status was not recorded on the MAR chart
Staff were positive about the management and support they provided
Feedback from staff about the staffing levels was mixed. They said, 'Night staff yes (enough) day staff no. We are struggling to recruit'
Whilst some staff told us they had undertaken MCA training, the training matrix noted gaps in the amount of staff who had completed it
Audits and monitoring was being undertaken. However, they failed to identify the shortfalls we noted at this inspection
Activities were undertaken, however, these were inconsistent and lacked engagement
Activities are basic and inconsistent with no real engagement programme, so days feel routine
Activities were undertaken, however, these were inconsistent and lacked engagement
Enough staff usually but heavy agency use and recruitment struggles mean some shifts feel stretched
Do worry about staffing levels. Sometimes there is heavy use of agency
Training covers basics but has gaps like mental capacity and no specialist development
the training matrix noted gaps in the amount of staff who had completed [MCA training]
AI Generated
Last inspected: December 2023
Management Quality
Well-led: Requires improvement
Direct feedback from current and former employees

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