Working at SENSE - 6 Lilac Grove
6 Lilac Grove, Trowbridge, BA14 0HB
Operated by Sense
4 bedsResidential homes
Workplace Score
6.9/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 6.9/10
Key Finding
"Staff feel proud in a family-like culture with supportive management and good training, but staffing levels vary with people's funding."
Safety & Risk
7/10
✓
People continued to be protected from the risk of harm or abuse... People's medicines were managed safely... Accidents and incidents were recorded and actions identified to reduce the risk of them reoccurring.
Staff Culture
8/10
✓
Staff spoke passionately... 'I am proud of the work we do here. People get top quality care. We are like a family here. This is people's home not our work place'
Staffing Levels
6/10
✓
People were supported by enough staff to meet their needs. The registered manager explained that staffing levels were flexible depending on people's level of funding.
Training & Dev
7/10
✓
One staff member told us 'The induction I got was really good. The training is also really good. There is plenty of it and you also get regular refreshers.' Regular one to one meetings (supervision) were held.
Management
7/10
✓
Staff we spoke with said they felt supported by the management team... 'Management are really helpful. It's a really supportive place to work at and you can discuss worries anytime.'
Programmes
6/10
✓
People had access to a range of organised and informal activities... supported to access their local community which included the local shops... One person chose to go out for a meal
Points to consider
Staff numbers are enough to meet needs but change with people's funding, no word on staff staying long-term or using agency workers.
The registered manager explained that staffing levels were flexible depending on people's level of funding.
Varied organised activities and community outings happen, but no activities coordinator or specialist programmes mentioned.
People had access to a range of organised and informal activities... whilst people had some planned activities each week, this remained flexible.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: May 2018
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Good
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews