Working at SENSE - 58 Featherstone Road
Kings Heath, Birmingham, B14 6BE
Operated by Sense
5 bedsResidential homes
Workplace Score
5.4/10
AI analysis of latest data
Our AI workplace review
PlainSight AI Review
Last updated: 9 February 2026
Score: 5.4/10
Key Finding
"Good specialist training and caring staff, but ineffective management checks and limited activities held it back."
Safety & Risk
6/10
✓
People felt safe and were supported by staff who knew how to protect them from avoidable harm. People received their medication as prescribed... The premises looked visibly clean.
Staff Culture
6/10
✓
Relatives told us the staff were nice. One relative said, 'The staff are very kind.' Another relative told us, 'The staff are caring.' Staff told us they had been encouraged to give their views at staff meetings.
Staffing Levels
5/10
!
A relative told us, 'There are enough staff. If there has been a problem agency staff have been used. The same agency staff so they know the people.'
Training & Dev
7/10
✓
Some specialist training had been delivered to meet the individual needs of people who lived at the home. This included non-restraint orientated training... Staff had opportunities to discuss their training needs... during supervision. Staff also told us they had an annual appraisal.
Management
4/10
!
Quality assurance systems, including audits and spot checks, had not always been effective in alerting the provider and registered manager that there had been shortfalls in service delivery.
Programmes
4/10
!
Staff told us about activities that had been enjoyed by people. These included visiting local nature reserves, cafes, shops, and having a massage.
Points to consider
Managers missed some problems like poor record-keeping because their audits and checks were not thorough enough.
We identified some further issues during the inspection that had not been picked up by managerial observations or by in-house audits.
Staffing is adequate but they use agency staff sometimes to cover problems.
There are enough staff. If there has been a problem agency staff have been used.
Only basic outings to shops, cafes, parks and massages, no activities coordinator or special programmes.
activities that had been enjoyed by people. These included visiting local nature reserves, cafes, shops, and having a massage.
AI Generated
CQC Inspection Overview
CQC Inspection
Last inspected: February 2020
Good
Safe
✓
Good
Effective
✓
Good
Caring
✓
Good
Responsive
✓
Good
Management Quality
Well-led: Requires improvement
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- Care Quality Commission (CQC) Inspection Data
- PlainSight staff reviews