Last updated: 9 February 2026
"Effective safeguarding and person-centred care from a supportive team, but basic activities and standard training hold it back."
There was clear evidence of when any safeguarding issues arose the registered manager had worked with the local authority safeguarding team to investigate and learn from events.
One member of staff... said, “Yes I would, a 100%, the care is person centred to that individual. We have time, and staff are patient and friendly to people and give them their own space.”
Staff told us there was enough of them in place to support the people they cared for. One member of staff said, “Yes they (staffing levels) are good... we are in a good place, majority of the time we can cover any short falls ourselves and we have bank staff to help.”
The staff training matrix showed staff had received the training they needed to support them in their roles.
They felt the registered manager and deputy manager would listen and progress any concerns they had.
One relative told us how staff had supported their family member to go on holiday... videos of [Name] cooking... the person later going out with a member of staff because they wanted a takeaway meal for their lunch.
No activities coordinator or specialist programmes, just basic stuff like cooking, holidays, and takeaways.
staff had supported their family member to go on holiday... videos of [Name] cooking... wanted a takeaway meal for their lunch.
Only standard training to do the job, no specialist courses or funded qualifications.
The staff training matrix showed staff had received the training they needed to support them in their roles.
Bank staff used for shortfalls and past changes unsettled things, even if better now.
we are in a good place, majority of the time we can cover any short falls ourselves and we have bank staff to help... there were changes (in the past) but it’s all settled down now.”
AI Generated
Last inspected: November 2024
Management Quality
Well-led: Good
Direct feedback from current and former employees

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