Last updated: 9 February 2026
"Supportive approachable management, positive culture and good training, but occasional agency staff and no dedicated activities coordinator."
People received their medicines as prescribed. Medicine audits had been carried out... Staff demonstrated a good awareness of safeguarding procedures... risk management plans were reviewed... The service recorded accidents and incidents and analysed these
The service had a positive culture that was person-centred, open and inclusive. Staff told us they felt supported by the manager, and they were comfortable raising any concerns
There were enough staff to meet people's needs. Agency staff were sometimes used, and the registered manager said they used staff from agencies who knew the people living there
Staff told us training was provided which ensured they had enough knowledge... The provider was proactive and encouraged new training to meet people's specific needs... We saw evidence staff members had received supervisions and annual appraisals
Staff said 'They (management) are regularly here. They are approachable and really supportive' and 'The manager can't do enough for us and the people living here. The management team do a lot for us. They will always step in to help if needed'
People were encouraged to go out into the local community... One person had enrolled in a gardening programme and attended college. Two people attended a regular singing group... swimming, horse riding and were arranging a canoeing and rock climbing holiday
Staffing is adequate but uses some agency workers now and then, even from familiar agencies.
Agency staff were sometimes used, and the registered manager said they used staff from agencies who knew the people living there
Varied activities like college, singing groups, and outings, but no dedicated activities coordinator or specialist training for staff in therapeutic approaches.
One person had enrolled in a gardening programme and attended college. Two people attended a regular singing group... swimming, horse riding
Training covers needs like dementia with supervisions, but no funded qualifications or career development paths mentioned.
The provider was proactive and encouraged new training to meet people's specific needs. One person was on a dementia pathway. The provider immediately introduced dementia training... supervisions and annual appraisals
AI Generated
Last inspected: November 2019
Management Quality
Well-led: Good
Direct feedback from current and former employees

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